Ticketing
The Ticketing module allows enforcement officers to patrol different types of parking management.
- General Patrol Parking
- Delayed Parking
- Pay and Display Parking
The Delayed parking scenario will allow the officer to patrol the car park noting all registrations on to the hand held terminal. This information is stored locally. Once the permitted time has elapsed the officer on re-entering the registration will be directed to the offence page from where the parking control notice can be generated.
The Pay and Display scenario will allow the officer to patrol the carpark area and by checking the displayed ticket can then proceed to issue the Parking control Notice.
In both cases a vehicle can be issued with a PCN if it is parked illegally, causing an obstruction or is on the Black List.
The Delayed and Pay and Display flags can be set in the database.
Before and Jobs can be undertaken you will need to prime the unit. If this has not been performed before the application will prompt you to do so, however the information may have been updated and the updates need to be transfered to the terminal then you will need to do a prime to get the updates.
General Patrol Parking
The officer or officers log onto there terminal, there is 1 terminal per team, the officer logging on fist is the lead officer andall PCN's issued will have their ID and their SIA License Number. All subsiquent officers will be in the TEAM. When all members of the team have been added to the displayed list, you then select Enter Application.
The type of module is selected (Ticketing or Clamping) You have now been direcred to the on site screen.
As you can see by the image below there is various information showing. Battery level, GPS connection, GPRS Connection, the status of the backgroung jobs (i.e. processing data, processing photos) and you will also see Transactions not sent. Each transaction and each individual photo is classed as 1 transaction, these are all sent to the server as background jobs. You cannot log out of the application until all transactions have been sent.
The function button on this screen are 'Report' This allows the operator to send back a report of any kind. Breaks, this will allow the operator to take a break (of any type stored). Back will take you to the previous screen. On Site will allow the start of a Job start. ** remember** a shift start starts at Log on.
On the patrol start screen when the terminal enters a patrol area that has been ring fenced with its coordinates, this will show in select site from list, there could be a number of sites allocated to that ring fenced coordinates. If no site has been found, due to no GPS or the site is not entered into the database, you can select a site from the drop down box. By typing in the letters of the site the application will automatically select the site. select 'next'
If the site has been allocated zones then select the zone you wish to patrol.
The confirmation screen allow the officer to confirm the site to be patroled and view the relevant information regarding the site, showing photographs of critical areas.
The Ticket menu will allow the officer to send a note on the site, example Signage not visible due to foliage. This will allow the company to contact the site and make good befor any problems arrise. Move to Ticket, Move to a different zone or Finish at that site.
Selecting Ticket will take you to the offence screen, here you can select the appopriate offence title, highlighting the offence selected (You must select an offence to move on) Select Next. To exit the transaction or go back to the previous screen select Exit/Back.
Selecting Next will then allow the operator to set up the camera options. Sunny, Cloudy and Night Time. (See Night Time photographs). In most cases you will use Sunny or Cloudy.
Selecting Next will alow the operator to take Photographs before the PCN is attached to the vehicle. Select Start Camera, this will open the preview. take the required photographs by selecting Take Photo, to move on select Continue.
You can now start to add the information to the PCN. Enter the regisration number and select the type of vehicle.
Continue entering the vehicle details bt selecting Next.
The following screen is not obligatory and can be passed by selecting Next, however if you wish to collect the Tax details ues this screen.
Now you can confirm all the details to go onto the PCN are correct before issuing the ticket. At this point you can add note to the transaction and selecting ticket will allow you to print the PCN.
Selecting Ticket will take you to the print function. Selecting ISSUE TICKET will print the ticket, if for some reason the ticket does not print or the print media runs out you can reselect ISSUE TICKET and reprint. Once the ticket has been printed select Print OK. If the ticket is unable to print due to a catastrophic reason, select Unable to print, this will give the operator the option to manually complete the PCN and enter the ticket number.
If required you can now take photographs of the vehicle after the PCN has been attached or continue.
